Excellent service
Ronaldo C
City Car Sales Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Calgary, AB T2G4R7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I reserved a truck with a dolly through the U-Haul app, thinking that would actually mean it would be available when I arrived. Spoiler: it wasn’t. When I showed up, the employee tried to overcharge me three different times, each time changing the price only after I questioned it. On the third go-around, I mentioned the dolly, and he casually said, “Oh, we gave that away already.” So much for a reservation meaning anything. Then he told me I had to refill the gas to match what it had when I picked it up. I asked if it was full — he said no, just to match the current level. So I’m supposed to guess and refill until it “looks” right? Completely unreasonable. To make things worse, he had no idea where the truck was, and we spent several minutes wandering the area, street after street, trying to locate it. When we finally found it, the truck had the check engine light on, drove terribly, and was clearly not maintained. After returning it, I went to check it out via the app and noticed the “before” photo they posted showed more gas in the tank than what was actually there when I picked it up (thankfully I took my own photo beforehand). All around, this was the worst customer service I’ve ever experienced. Disorganized, unprofessional, and borderline shady. I’ll definitely be looking elsewhere next time.
Antony TThis location maybe good for industrial companies in the immediate vicinity but there is no yard to return the truck and the office is part of a used car lot. Very utilitarian!
David NStaff was great
Stephen KThe location was different than I booked and quite a bit out of my way
Ronald E