The truck I had ordered wasn't ready for my pickup time, which resulted in me getting a smaller truck and still being charged more then double what I was originally going to be charged. I ordered a 20' for 48hrs and 92kms for the price of $101 (i have a screenshot for proof) and the 20' wasn't there for my pickup time. I had to use a 15' for 48hrs and only 45kms which only gave me enough for 1 way and got charged $296 (and still had to bring it all the way back and was expected to pay for the extra kms). Then when I explained all of this to the guy running the location he said "Just call uhaul customer service and they can deal with it". I called and they doubled my kms so I wouldn't have to pay for extra kms but I still haven't been compensated for my charge being almost tripled for a smaller truck. Im beyond disappointed as moving is already stressful enough. This process should've been much smoother.
LEANNE D
Franklin Auto Masters
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cambridge, ON N1R7Z1
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Customer Reviews
- 3.5 Average Customer Rating
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Neat and professional facility. Eric provided me excellent service. The truck was one of the better ones I've rented.
THOMAS ZExcellent Service! Thanks Eric
YVON BThey were closed so my comments have nothing to do with the location inside or the personnel. The truck lot was overwhelmingly full which required me to leave the truck in an awkward location. It was too difficult to park in such tight quarters. The mobile drop off process was straight forward though. I’d rate higher if there was more obvious parking available and likely if I’d met actual people.
Selena DI never received items that I paid for rental. Dolly and moving blankets were charged to me but NOT supplied. I used this service on a Sunday so the location was not open.
Aimee G