Review Everything was okay overall, but the pickup experience was extremely frustrating. I was in Brantford and was told that the truck would be available for pickup there. However, when I arrived, I was told that I had to drive to Cambridge to get the truck. I had two infants with me, so having to drive an additional 40 minutes was very inconvenient and completely unexpected. I made my plans based on the information U-Haul provided, and changing the pickup location at the last minute was very disappointing. This was disrespectful to my time and situation. Unfortunately, based on this experience, I would not recommend U-Haul to anyone.
Andrius D
Franklin Auto Masters
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cambridge, ON N1R7Z1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Have blankets at this location
Ruth EI was disappointed that the furniture pads I rented were not found in the truck. Even more disappointed when I called customer service and was told that sometimes they are incapable of leaving them and since the location was closed, they couldn't help me. If that was the case, it should not have been an option available, or I should have been notified ahead of time so that I could have found some elsewhere as I was depending on those to protect my furniture while moving. I also found the mobile pick up and drop off to be very tedious and took more time than expected which put a wrench in our plans for the day.
Adrienne DVery satisfied with service and equipment
Roger Agreat van great location last person didnt sweep it out left van dirty on outside
LISA S