The fuel level was returned to the same point but I was charged an extra $10.90.
CHIGOZILAM U
Franklin Auto Masters
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cambridge, ON N1R7Z1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The service was very unfriendly, very mean almost and a very poor attitude when handling the u-haul transaction. There was a discrepancy over mileage traveled that the office was saying they could not do anything about and just said "the system this, the system that" without trying to resolve and look into the issue, they kept pushing it off and moving past the situation. There was mileage there that I did not travel that I had to pay for, and the whole time it was denied there was a pissible mistake and it wasnt attempted to be resolved.
PETER C- How about trucks are released to customers with a full tank of gas, instead of 1/4 tank. - booked with uhaul well in advance specifically asked for 15' truck, uhaul did notify me of this and only had 20' available. - the drop off of truck in another city was poor service at a variety store. Staff made me go and take pictures of odometer and gas level and the whole process took much longer then needed, they should stick to selling potato chips. - after reading poor reviews from the initial pick up location, i needed to contact uhaul to request a location that has an early pick up available - if i was moving from one home to another and had a strict closing time i would not use uhaul, id pay a little more and use another company like Enterprise
albert fThe only issue is we were not provided a key to lock the back door of the truck. Other than that, no issues whatsoever.
Laura HA deposit was made for the rental but getting my money back for the overage was like pulling teeth. I spoke to about 6 different people who all told me different things. Promises were made but not kept. Two weeks later and I'm still fighting for my refund. Most frustrating experience ever!!
victoria p