The guy I was dealing with was very nice. He explained everything and the truck was basically clean. I can tell he didn’t go in there from the last person because there was a bottle of water left in there. But otherwise it was fine. No complaints.
Marie N
Shop Smart Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cambridge, ON N3H2N3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I reserved U haul 15' truck online on 30th December 2025 for 31st December 2025 at 9:00 AM. then I got call from u haul on 31st December at 8:30 AM for informing me that I will not get the reserved truck on reserved time, so he book me from another location and offered me $ 0.50/ Kilometre instead of $1/ Kilometer. After few minutes, I called him to change it to get $ 50 credit as per U- Haul policy that if one do not get reservation, u haul is going to give $ 50 to that person. Then I received truck from new location and returned on time. But at time of returning, i asked store worker that $ 50 credit is not showing in my bill but that U haul guy who called for changing reservation told me that it will be there in your today's bill. So I neither get $50 credit nor $0.50/ kilometre offer Worst experience in billing and not following their words and terms and conditions Please send my $50 ASAP in my credit card Thank you
Krupanshu PThe equipment had broken windshield wipers, like really broken. The front windshield was not cleaned off from snow, nor was the lot around the truck ready. On top of it one of the employees seemed to huff when we were ready and checked in online, like it was a hard job to hand over keys. The online process was long, prefer going to a full service legit uhaul moving forward. Not a great experience.
Christine TThe most unsafe vehicle I've ever driven. The cabin was dirty and smells awful l had to clean it before I drove off the lot. The wipers were not good, did not saw this before I left. Steering was not working well. The location is fine just the customer service needs work. Not sure if I would recommend it moving forward.
Brian FMost cars now have keyless fobs, so we aren't used to taking keys out of an ignition anymore. I accidentally locked the keys on the uhaul just as I was returning it... I couldn't believe that there was no spare key at the rental counter. I had to pay out of pocket over $300 to a locksmith for a simple mistake that could be avoided if there was a spare key kept inside.
Jessica B