Took 20 minutes to check out. The guy just pointed at the trailers and have us the number ... "Make sure to get the right one". Then the trailer was turned the wrong way (toward the road)...my wife and I had to pick up the tongue of the trailer and move it out of the grass onto the parking lot. During this, my wife got grease on her pants (which did not come out during wash). This will cost us another $25 to replace. This site was horrible customer service and put such a bad taste toward UHAUL.
CHRISTOPHER B
The Spot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Candler, NC 28715
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Customer Reviews
- 3.0 Average Customer Rating
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Check-in was easy and the woman doing the check-in was nice. However, the hand truck they supplied was one of those cheap foldable ones, not the actual metal UHaul dolly, so it wasn’t what I paid for and I would like a credit for it. Upon return, the guy ringing me up addressed my boyfriend instead of me even though my name was clearly the one on the reservation. He then tried to scam me out of $10 by saying I owed money for gas. When I said “no I don’t, I picked it up at half a tank and returned it at half a tank,” he muttered “ok ok” and fixed it. My bf agreed with me that it seemed scammy and the guy probably expected me to just go along with it bc it was a relatively small amount of money. So, thumbs up for the check-in lady, thumbs down for the crappy hand truck and scammy check-out guy.
MOLLY MJim campen trailer sales was the original vendor I was supposed to pick up my uhaul through but when I arrived there they did not have my truck that I reserved several days in advance. The guy got on the phone and the closest uhaul size they had available that I needed was in candler at the spot. I am so happy that they transferred me to that location because the people at Jim campen trailer sales are miserable people the women I spoke to on the phone to had absolutely no customer service skills and was down right rude and the dude that I delt with wasnt any better. They do not have their building clearly marked where to come and get the uhaul and then act like you are an idiot because you didn't know where to go. If I owned uhaul I wouldn't want them attached to my company name. The Spot was a completely different experience they had it clearly labeled where to go. The lady was so nice and helpful I wish I caught her name.
Lindsay BThe sale transaction time was a little long both on pickup and dropped. Not the attendants fault but it seemed like the software on the iPad was clunky/ slow. It wasn’t the attendants because I had a different one for pickup and drop off. Thank you. The equipment was great! I love the features of the trailer that made it super easy to connect to my hitch. The lever ball coupler is great. The safety chains were like spring loaded so they don’t drag. And the ramp was nice with the hydraulic assist. Really well designed trailers for fast renting.
JOSE BSlow to do paperwork, out of the way location, had to do all the hook up. People were nice
RONALD S