Wet to a Uhaul location in Henfersonville NC to rent a car hauler for a day. They didn't have one available. The lady working there did a reservation for a trailer located in Arden. When we arrived at Arden, we were informed there was not one at that location. They then told us one was available at a Candler location. When we arrived there they finally had one available. We did the contract and went to look for the trailer with the appropriate trailer number, and it was not at that location. The gentleman told us to take the one that was available. After about two hours and an extra 40 or so miles we finally got hooked up and on the road. Once we got a trailer hooked up, there was no problem with the equipment. When we went to turn it in was told to park it in the slot we got it from, and another unit was there and the entrance to the next slot was unaccessable due the placement of the mailbox for the business. Parked the trailer across the lot beside another unit.
VIRGIL M
The Spot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Candler, NC 28715
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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We put our keys in the Dropbox on the outside of the building when we returned the truck 3 hours earlier than we had rented it for. The owner did not even check that we had already returned the truck- despite it being the only 15 foot truck they had- and charged us an extra day’s rental + fees! Sloppy bookkeeping and poor customer service. I will not rent from this location ever again!
Kristen WThe whole process was super easy Thanks!!
JAMES GTrain your personnel! Poor clerk was new and had no idea what to do. It took 30 min to check out a trailer.
Edwin LTook 20 minutes to check out. The guy just pointed at the trailers and have us the number ... "Make sure to get the right one". Then the trailer was turned the wrong way (toward the road)...my wife and I had to pick up the tongue of the trailer and move it out of the grass onto the parking lot. During this, my wife got grease on her pants (which did not come out during wash). This will cost us another $25 to replace. This site was horrible customer service and put such a bad taste toward UHAUL.
CHRISTOPHER B