The process was confusing and difficult to actually get the vehicle. It was dirty, the windshield was so filthy you could hardly see out of it. We rented and were charged for a dolly and furniture pads and they weren’t in the truck. There is no one to call or talk to and the tank wasn’t full. A pretty poor experience that we will never do again.
mike h
Elwood Motor Sports LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cave Creek, AZ 85331
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Customer Reviews
- 3.0 Average Customer Rating
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The drop-off was confusing. I didn't realize it was totally online and no one to talk to. I wasn't sure if where I parked the vehicle was OK, but it was next to another U-Haul so I figured it was fine. When I was ready to check out on the app, I was surprised to find that I would be charged an additional $35 (more or less, don't know the exact amount) for going over the mileage. I was told that making a stop in Queen Creek before our final destination in Cave Creek would be OK and not charged extra.
ROBERT BNo personnel to check in van. Had to use the automated drop off. Dusty, hot, etc.
Colin MClearly the truck wasn’t checked out properly with the mirrors which resulted in a 2 hour delay for me. This should be something that is checked before a truck is returned to rental status. Frustrating rental.
Michael RI dropped the truck off 5 days early at a signed u haul destination in cave creek, there was no one there, dropped the key 🔑 in the box and then got a call ☎️ from a supervisor the informed me that this was the wrong place to drop it off and because of that there will be a $150.00 fine for my misunderstanding. I assured the supervisor that there were other rental companies out there That I will work with next week
RANDALL L