Dropped off after hours so unable to rate employees. Signage for location could be improved
Kathleen M
Elwood Motor Sports LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cave Creek, AZ 85331
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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The dolly & pads were not with the truck, & there was barely 1/4 of a tank of gas in the truck when I picked it up. I estimated 30 miles but only drove 19 & wasn't credited the difference but instead charged for additional gas after I added gas myself. No one was available when I called, & I couldn't leave a message as the voicemail wasn't set up. Terrible customer service!
Tammy MThe app didn't work and had to be uninstall and it took an hour to get my truck and then the check in did not work and the truck was not checked in, this was corrected!
Mr. Chad no idea what to do when I arrived, had to find a random number to call. Took me 40 minutes to connect with a nice person to help me through it all
MICKEY DThe online check in process was confusing, and did not provide the information I needed without making a call to uhaul (the location provided NO counter help - stating everything had to be done online). The customer service rep was able to give me the "code" for the lock box to obtain the truck keys. The key provided was for a 15 foot truck, I reserved a 10 foot truck. The truck cab was dirty, with spilled, dried, sticky, soda on the dash and seats. Inside the truck and the up ramp was dirty, i.e. dirt all about . Uhaul customer service call me while I had the truck and was drive to ask when I would pick up the truck ?? The online check out was again difficult and required another call to uhaul customer service. Apparently I could complete the online check out because the system did not reflect my original online check in of the truck ?? 38 minutes and 2 customer service reps later I was able to check out and drop the keys of in the drop box. Overall is was an absolutely terrible experience.
Dirk S