The remote location key accesss process needs to be improved. Because you can't do the sign in process unless you are at the pick up location, it is likely you won't have all the information they ask for. Instructions as to what you are required to have, need to be given before going to the location. Also, the windshield on the truck was very dirty.
Margaret S
Elwood Motor Sports LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cave Creek, AZ 85331
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Customer Reviews
- 3.0 Average Customer Rating
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Completely unprofessional no communication rude staff that work at a car repair shop and have a U-Haul Business. Our truck had oil and tons of dirt even leaves throughout the back and the cab was disgusting. You can’t call the phone number it says a phone number is not even been set up. Read the other reviews yes it’s convenient because it’s in Cave Creek but total and terrible reflection on Uhaul.
TROY HVery out of the way - this added at least 15 miles to my overall total miles! I would expect a refund for the extra miles and gas I had to use to get to these locations! Really should be able to return to a location that has a live body! Overall not a good experience.
Erik TElmwood Motors Sports does UHaul a disservice. Complete abdication of any role in the UHaul relationship. On a scale of 1-10 they rate zero/
WALLACE KOn UHaul app it gave the option of Counter or mobile app. I chose “counter” thinking there would be an office. There wasn’t and a rude man behind a closed door told me “online only”. This led to a lot of confusion and me ending up with wrong vehicle, no dolly, no blankets and paying more than anticipated
Kim V