The check in process was a pain. First the app said there would be counter check in available a starting from 11:30am and there was not. The shop was closed when I arrived at 12 pm. I had to move to a remote check in which isn't a big deal but I ran into an issue where I could not verify my truck. Everytime I clicked to do so in the app I got sent to a browser saying this link only works in the app. I had to call and have someone send me a new link. Also having to take multiple pictures of the truck before and after renting the truck is quite annoying compared to a counter check in/check out.
David K
Sanju Collection
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Centreville, VA 20121
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Did not realize the pick up and drop off would be self serve. Everything was via the app. It puts a burden on the customer and it was a pain. Will not do it again.
Ann TGreat location for a van pickup. Have your app ready for easy self check in. Onsite support is there if you need assistance.
THOMAS BAll good.
JAWAID AYou need to fix your application system .
JAWAID A