Pickup was a disaster. This isn’t a U-Haul store, it’s a regular retail store. I didn’t think this was a big deal but… The phone number listed at the store to call to receive a text in order to get into the lockbox didn’t have voicemail set up and no one answered the phone. I texted the number repeatedly and nothing. Adding to the overall confusion with the various directions on the storefront window, the trucks aren’t parked ‘behind’ the building either, they are about a quarter of a mile down a dead end service road. You can’t see them from the building. Even if we could’ve gotten to the keys, we walked all over and did not see any trucks. Finally, someone showed up but they put us about 45 minutes behind schedule. Lots of breakdowns in this service: phone number not set up to help with truck retrieval, trucks are not parked in view and instructions on storefront do not accurately indicate where they are located, the U-HAUL app was also of no help in regard to either issue.
BENJAMIN D
Sanju Collection
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Centreville, VA 20121
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Customer Reviews
- 4.0 Average Customer Rating
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The location was simply a parking lot. The owner was very nice and responsive to my phone call. I would not recommend this site because it is simply a parking lot and had the owner not been onsite, and responsive to my call, I am not sure how I would have returned the truck. It was difficult to find the building number of the business.
HEIDI BThe owner at Sanju Collections was very helpful and provided clear instructions to me. This made the check in and check out process very easy.
Brandon JThe check in process was a pain. First the app said there would be counter check in available a starting from 11:30am and there was not. The shop was closed when I arrived at 12 pm. I had to move to a remote check in which isn't a big deal but I ran into an issue where I could not verify my truck. Everytime I clicked to do so in the app I got sent to a browser saying this link only works in the app. I had to call and have someone send me a new link. Also having to take multiple pictures of the truck before and after renting the truck is quite annoying compared to a counter check in/check out.
David KDid not realize the pick up and drop off would be self serve. Everything was via the app. It puts a burden on the customer and it was a pain. Will not do it again.
Ann T