I had no issue with the pick up/drop off location. All my issues were with U-Haul itself. Even though I booked online and selected a location with the truck I wanted it had to be moved which was annoying only because I’d wanted to in person pick up and the new location closed earlier. Then we missed the pick up window because nowhere does it say that you need to be there with 15 min of the time for the 24/7 pick up. Then the truck was too small which was very frustrating because U-Haul talked me out of the bigger one, the website says for 2-3 bedrooms, we had 1 bedroom set, no couch or entertainment center, and some baby stuff so it should have been plenty of space. Their estimate is completely off, I don’t believe you could ever fit 3 beds and mattresses in that truck with a table, couch, etc. Their wrong sizes meant we needed a second trip which cost $200 in miles. Finally when dropping off the app malfunctioned and didn’t let us submit our pictures, we took them anyway and emailed them to U-Haul. I will say the customer service center is excellent and answer extremely quickly. I really hope U-Haul find a way to make it right with us. I’m extremely annoyed about the truck sizing because their estimate online is why I sized down. I liked their systems, despite the bugs, could see myself using them again.
Hannah D
Cornerstone Landscape Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Charles Town, WV 25414
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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SHANE DCornerstone Landscaping was my second choice for drop off location. My first was a Crown gas station on Keep Tryst Rd in Knoxville, MD. They refused to accept the trailer and insisted I go elsewhere! The man behind the counter was surly and uncooperative.
BRUCE PWhy charged me for after hours when I dropped off at 4.56pm on Friday. Furthermore, I picked up the truck at 284 miles and returned at 294 miles of fuel in it. Look properly and kindly refund#wrongcharges
DAVID BGreat customer service from Rick. Very professional and very helpful. Highly recommend Cornerstone for all you UHaul needs. Only thing I would recommend would be more car trailers at different locations.
Bryce W