We had problems picking up the vehicle because my license had a different address than what was used to reserve the Uhaul. They didn't know how to correct this, which delayed picking it up considerably. Also, when turning in the truck, the estimated miles were less than the actual mileage, and it took about 40 mins to go through this process. None of this was reviewed prior to renting nor clearly explained after turning it in. They also didn't review the gas tank level with me , which was at 1/4 tank, so I tried to bring it back with roughly that same amount. The shop was polite and professional. It could be inexperience with the Uhaul and/or language barriers that contributed to the process taking so long. I will try to rent from an actual UHaul location next time in hopes of more familiarity with the service.
RYAN N
Golden Piston Auto Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Charlotte, NC 28205
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- 4.5 Average Customer Rating
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Trailer was in poor shape Door closure not secure
SHANNON S