I had a pretty frustrating experience with this U-Haul location. First, it was very hard to even find because it’s tucked inside a hookah shop, which isn’t clear when you make the reservation. I had reserved a furniture dolly in advance, but when I arrived, they told me they didn’t have one. The truck also had a low tire pressure warning, which they brushed off as a “sensor issue” and told me to ignore. On top of that, the gas tank was nearly empty—I had to stop at a gas station right after leaving the lot just to fill up. The truck did work for the move, but the overall experience was stressful and not at all what I expected from a U-Haul reservation.
DUSKA B
Hookaholic Lounge and Tobacco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Charlottesville, VA 22901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I originally selected a different site and I was moved to this one the day before because they didn't have the vehicle I needed. While the employees were nice and friendly, I was not told it was a vaping lounge I had to go into to get the cargo van. The smell was horrible in there and I was bothered that I had to pick up a vehicle from a place that literally had a thousand different bongs in cases and on the walls where I checked out. For people like me that are sensitive to smoke, you all should have made me aware prior to agreeing to go to another location.
JENIFER LAll good. Easy check-in, easy checkout.
JOHNAUSTIN LThe vehicle was clean. But the vehicle had a dashboard warning light on.
BRIAN S