The rental smelled of urine and cigarettes, equipment was dirty. No key drop or remote pick up had to go into hookah lounge. They tried to re charge me. At drop off I did the online check out and they wasted my time, making me stay until they could check in physically. I was unable to load items into equipment because of smell my spouse would not use
IAN R
Hookaholic Lounge and Tobacco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Charlottesville, VA 22901
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Customer Reviews
- 3.5 Average Customer Rating
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Van was dirty and smelled like cigarettes. Some trash still in the back. Picking up and returning vehicle was time consuming. No option for drop box return which is very inconvenient and frustrating
bradley sI didn't interact with anyone at this location--but I had to provide an answer.
Molly HGreat ride, clean vehicle. Nice, friendly, staff, very informative and knowledgeable. I do not see any need for improvement.
GIANNA CI had a pretty frustrating experience with this U-Haul location. First, it was very hard to even find because it’s tucked inside a hookah shop, which isn’t clear when you make the reservation. I had reserved a furniture dolly in advance, but when I arrived, they told me they didn’t have one. The truck also had a low tire pressure warning, which they brushed off as a “sensor issue” and told me to ignore. On top of that, the gas tank was nearly empty—I had to stop at a gas station right after leaving the lot just to fill up. The truck did work for the move, but the overall experience was stressful and not at all what I expected from a U-Haul reservation.
DUSKA B