The mobile check in takes a long time to do
MARK H
Hallmans General Store LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chester Springs, PA 19425
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The vehicle was fine. The rental process was horrible! I tried to extend my rental for a half hour and that was successful. Then we hit a traffic jam which delayed us and I called Uhaul to get another half hour rental. I was to return the vehicle at 5:00 and we returned it at 6:00. It is unfair to charge the crazy amount you did for an extra hour! I tried calling twice to speak with someone in customer service to help us. neither could help and I could hardly understand the Second Lady I spoke to. You should not have employees who you cannot understand working in customer service. Lastly, I was told some one from uhaul is calling me tomorrow, October 21st. I have never rented from uhaul and I am so disappointed with my experience. I feel like Uhaul takes advantage of their customers that get delayed in the return. There has got to be a more reasonable way to handle this. Gouging prices for unexpected delays is HORRIBLE. I will not recommend Uhaul to any one ! Everything is online and when you do call to get help no one can help!!!!!!!!!
marypat mGreat service and equipment! The owner was very friendly and helpful. Highly recommend.
Brian FUnclear and shady location.. Not enough info was provided about drop off location, use of vehicle - attempting to fill up gas in his huge truck was difficult as it’s hard to maneuver - ended up taking a refill fee+gas price through uhaul.
Gebin GThe location was fine, but UHaul's process was awful. The location service in the app didn't work and the link in the email didn't take me to the proper place in the website to pickup the truck. I needed customer service to tell me to go to uhaul.com/share before I could pick it up. Then there's all kinds of additional information you wanted me to fill out AFTER I arrive while standing around an abandoned gas station in the dark. It would have been far more helpful to send me something to fill that information out the day before. The pickup instructions were also vague and difficult to follow in the dark, and the customer service agent seemed to have more complete instructions than were available to me. That said, the customer service agent herself was a phenomenal help, 5 stars for her.
Tori C