Make the hole for the key box bigger. The key can be damaged squeezing the fob in that slim slot. I’ve been using this location for over 10 years and appreciate their service. 👍🏾
Darius Mason
Orange Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chesterfield, VA 23832
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The people here were friendly, but not all of the equipment I reserved was available at this location.
Janine ParrishI felt bad for the guy who was checking me in he only had to do U-Haul work he had to do lottery. He had to do the fuel pumps and the sandwich center for ordering he was one person having to stop and take care of other people while trying to check in my U-Haul I found this to be very unprofessional. U-Haul should have its own center in the store with its own person to check you in not at the front counter, where all the other transactions have to take place and the U-Haul drop off or purchasing have to wait.
Ellen FentrossThe Van that I reserved was not at the location when I came to pick up the Van. The person did not return it on time. The Associate at the rental place tried calling him and he did not answer back. I was given a larger truck which was more than I needed. I had to wait 45 minutes to get the truck which put me behind my intended schedule. The phone calls to the client were not initiated till I arrived to pick up the van at the reserved time. I do not know your protocol but I think the calls should have been made earlier and a plan in place.
jim williamsWorst customer service experience that I can recall. Facility staff refused to provide any support for checkout experience, in addition to having an overall negative attitude from the outset of the experience. Staff claimed to have absolutely zero knowledge of mobile/afterhours drop off. This was my first time using U-Haul and would never do it again, nor will I return to patronize this establishment.
Monica Jones