Uhaul can get better with their communication within uhaul. I was sent about 30 minutes drive further away from my move location than the nearest uhaul then upon arrival the gentleman working at the non uhaul spot had no idea why uhaul would have sent us there at all knowing full well they didn't have the truck I reserved with reservation confirmation. Then we sat in the next nearest uhaul location over 20 minutes on hold to get a smaller truck with offer of additional trailer for discounted price. The trailer wasn't on the reservation fix so we took the truck alone and made the move unable to move everything. The extra 5 ft. Would have been perfect. As a professional mover I knew the amount of space needed. And it wasn't given despite reservation and reservation confirmation. I appreciate the discounted Rental price... However the move started about 4 hours later than anticipated and bled over into the movers and tenants next day and next affecting everything... I may continue to use u haul in the future...but only near me and only with written verification from a human with guarantee or free equipment use... I know that sounds excessive. So are the snowball fallout of uhauls original broken contract. I confident this isn't the fault of any singular employee. I also know it's a service and unfortunately the service was lacking in this particular situation. The gentleman at aqua cleaning was great and opened up early having heard our debacle. He deserves credit for being a good person. Thanks to him we saved a half hour of our already late day.Arielle G.
Aqua Clean Carwash
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Chicago, IL 60620
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The Application/ GPS did not work on the return location. Had to contact Tech support to close out lease... Overall visible interior/exterior damage and cleanliness usage was moderatly clean before signing lease.Eddie W.
Great customer serviceCornelius C.
staff need to wear u/haul clothing to verify who they are to the fact they are handling personal cards .this needs asap attention.Sonja G.
Excellent serviceJermaine K.