They were excellent …
JERRY B
Aqua Clean Carwash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60620
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Wonderful customer service
Patrick TI received Great customer service and satisfaction.
MATTHEW TNo comment.
diane rUhaul can get better with their communication within uhaul. I was sent about 30 minutes drive further away from my move location than the nearest uhaul then upon arrival the gentleman working at the non uhaul spot had no idea why uhaul would have sent us there at all knowing full well they didn't have the truck I reserved with reservation confirmation. Then we sat in the next nearest uhaul location over 20 minutes on hold to get a smaller truck with offer of additional trailer for discounted price. The trailer wasn't on the reservation fix so we took the truck alone and made the move unable to move everything. The extra 5 ft. Would have been perfect. As a professional mover I knew the amount of space needed. And it wasn't given despite reservation and reservation confirmation. I appreciate the discounted Rental price... However the move started about 4 hours later than anticipated and bled over into the movers and tenants next day and next affecting everything... I may continue to use u haul in the future...but only near me and only with written verification from a human with guarantee or free equipment use... I know that sounds excessive. So are the snowball fallout of uhauls original broken contract. I confident this isn't the fault of any singular employee. I also know it's a service and unfortunately the service was lacking in this particular situation. The gentleman at aqua cleaning was great and opened up early having heard our debacle. He deserves credit for being a good person. Thanks to him we saved a half hour of our already late day.
Arielle G