George was great. Thank you
WANDER R
G&G Service Station Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60634
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The location opens at 9:00 AM, but George didn’t show up until 10:30 AM. Because of the delay, I had already started calling customer service to arrange another haul since I was running late and being charged by the hour for movers I had already paid for. While I was on the phone with customer service, George had an attitude and said, “I was late, so what, it happens.” When I told him he was being rude and not customer-friendly, he responded with, “Do you want to rent the haul or what?” He then told me I had called the wrong number and said, “Oh no, you should call this number,” even though customer service had already been on the line and heard the entire interaction. Customer service did nothing to address the situation, and George offered no apology or compensation for being an hour and a half late. This was extremely frustrating and costly given that I was paying movers by the hour. I’m very disappointed, especially since this location was convenient and had multiple rental options. Poor customer service and lack of accountability.
Sharonda SAll good
MARIO Sbunch of scammers that add fees and charges without notifying, you will never recommend and we’ll tell everyone not to go to this location
JOHN BThe person at this location is super nice and very friendly.
JULIO H