Poor customer service, they lack attention to detail
Abraham J
E-Z Connection Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60639
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I received a went to self return, which did not work. I tried calling the phone number for the location and got a voicemail for a person and I left a message. There were no instructions provided on what to do upon return. I tried calling the U-Haul customer service line and sat on hold for over 10 minutes and finally was able to obtain a person through live chat. The lot itself was not secured. There was no one there and it appeared to be in a junkyard. I was very uneasy about leaving the trailer there until I got confirmation from someone and felt very unsafe in that location just sitting there. The drop off experience was extremely unpleasant and I would not recommend this location to anyone. The service was nonexistent.
SHELLEY KWe booked a reservation at 8 am. The place didn’t open til 9. The guy was a couple minutes late and then gave us a truck with a flat tire. Extremely frustrating process.
Mariah HWas out of way in city . But easy enough.
JONATHAN SI am surprised that U-Haul contracts with this location. 1. Very difficult to find the location 2. Disorganized when I arrived 3. Didn’t have moving blankets which where on the order 4. Reluctantly, connected the trailer Overall and very poor experience.
DAVID K