Moving Truck Rental in Chicago, IL at U-Haul Moving & Storage of Logan Square

6149 reviews

4100 W Fullerton Ave   Chicago, IL 60639
(Cross Street Fullerton and Pulaski)

(773) 862-2596

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(773) 862-2596

4100 W Fullerton Ave
Chicago, IL 60639
(Cross Street Fullerton and Pulaski)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español
Adaptive reuse location
Truck Rentals

One-Way and In-Town Local Rentals in Chicago, IL 60639

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

Customer Reviews

Average Customer Rating

6149 reviews

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Write a review
Rating:
5.0

Great friendly service

RAMON C. 
Rating:
5.0

It made a tiring hot day better -- staff was friendly and efficient

Loretta H. 
Rating:
5.0

Jarret was very professional and friendly.

MICHEL M. 
Rating:
5.0

It was a good experience. The team was helpful and got me out very quick both picking up and returning

Richard M. 
Rating:
4.0

My first reservation was here, but the UHaul email sent to me redirected me to the 1600 N. Western Ave, Chicago, location. I got there, and there and it was a gas station with a kiosk that has a UHaul key box on the outside of the building. There was no UHaul employee to help me or sign me out, and the lock box with the key was wide open. I get into the van that I'm assuming is my rental, turn the key, and the low tire pressure light is on. I have a lot of driving to do, so that was not acceptable. I call UHaul, and they have no confirmation of my online check-in that I had completed the day before. UHaul rescheduled my reservation for 11 am at the 4100 Fuller location, which is an actual UHaul business location. So two hours later, I finally have a van for the long day of moving. The 4100 Fuller location is excellent, but do not ever let them redirect you to the 1600 N. Western Ave, Chicago location. It has BAD reviews online, so I avoided that location when I first made my reservation, but was redirected by UHaul. Everyone at UHaul that I called, short of the first person who initially answered the phone, was wonderfully understanding, apologetic, and very helpful to get me a van. The people at the 4100 Fullerton location were wonderful as well. Very nice, helpful, the van was in much better shape than the one I was in at the first attempt. I do feel I should be compensated for the 2 hour delay in my time-sensitive reservation and moving day. I was moving my son out of school in a covid-assigned time slot, and we were late. We had to get approval for the late check-out, and it was a hassle from the start. Thank you for the opportunity to share this experience. I needed to leave by 9:30 am, tried the first location at 9:15 am,

LYNN B. 
Rating:
5.0

A little confusing when you get in as to where you should be going or doing.

CLAUDIA V. 
Rating:
4.0

Customer service was good at this location

FRANCO S. 
Rating:
5.0

Amazing customer service. Entire experience was awesome!

THOMAS M. 
Rating:
2.0

Better explain the gas portion

Bryonna Y. 
Rating:
2.0

When I walked in, there were 4 employees behind 4 windows and 2 were with a client. I was trying to figure out where to go and i was yelled at to get in line. There was no line. When I asked where the line was, I was yelled at again to get into a non existent line. When we went to return the truck there were four other people out there returning as well. Nobody could find where the key drop box was. We looked for a very long time. We were not told when we picked up the truck where it was. The return process is very complicated! It was very cold and dark out. It took us over 10 minutes to find, Overall my going to this location was not pleasant. I will not return here or recommend it. I have used your house before, never an experience like this. There were literally only two clients in there picking up trucks. I should've not been yelled at like that more than once.

Sarah G. 
Rating:
5.0

Elizabeth and Antonio were both of great assistance and have excellent customer service skills.. Nice work to both of you!

REGINA M. 
Rating:
5.0

Everything was good

LUIS C. 
Rating:
5.0

You guys were nice!

JEFFREY P. 
Rating:
1.0

You can honor the location that a reservation is made at and not change it. This location was not my choice and it was not where I wanted to pick up my equipment. Not to mention that I had to exceed the allotted mileage because of the location change.

WILLIAM P. 
Rating:
3.0

Have the truck available at the location and time promised. I was scheduled to have a truck at 10 am at a location near my house. 30 min prior to picking up the truck I received an email saying I would get a truck 6 pm at a different location. I hired movers and was now needing to reschedule with them. After calling U-haul I was able to secure another truck at a different location for 2 pm. When I arrived and spoke with the U-Haul agents no truck was available. I then had to make another reservation at a different location further away. They had a truck 5' shorter than my original reservation which resulted in more trips back and forth. I ask the agent for no mileage to be charged for this rental which I feel is fair considering that I had to rent a truck further away and smaller than my reservation but I get store credit that I cannot use towards this rental. An email is not acceptable for changing a reservation 30 min before. In situations such as this a phone call or a text message with a direct number to a scheduling agent should be provided. I was on the phone for and hour and a half (mostly on hold) trying to secure a new truck as well as coordinate with my movers to meet at a later time. The offer of In Store credit is also not acceptable in this transaction. Credit towards the current reservation should be the course of action. Free mileage waiving the insurance fee as well as free blankets and dolly I think would have been a fair deal considering. Moving is stressful enough but having to deal with 3 different rental places getting a smaller truck and having to travel farther to get the truck is an unnecessary strain. We are always warned that the phone calls are taped, please go listen to them and see if this is good business practice.

MICHAEL J. 
Rating:
1.0

System was down. Truck had garbage inside the cab. Got charged 3 different charges.

javier Q. 
Rating:
5.0

No problems...

JOHN J. 
Rating:
5.0

Completely satisfied thanks

RUBEN E. 
Rating:
1.0

Somehow my time changed after booking the truck. I received an email confirming the correct time but when accessing my dashboard it said a different time. Entire system went down when trying to return the truck.

Matthew M. 
Rating:
5.0

Very nice and friendly staff.

MILAN M. 
Rating:
5.0

Not sure what can be done to improve, but I do have to say that I loved Jackie! That woman was so incredibly friendly and helpful, just the overall cheerful tone of her voice made me feel good about moving, and moving sucks.

LAURA G. 
Rating:
5.0

Nothing.

MARIANDALE R. 
Rating:
5.0

Jackie, help me very,very, well, so please give her a round of applause, great work well done , again !!! Thank you very much 🤠🥳

CHEYENNE C. 
Rating:
3.0

I was charged for miles I didn't use. It was off by 10 miles and when I mentioned it, no one cared.

Marilynn L. 
Rating:
5.0

Jarret and Jackie were very friendly and accommodating. The drop off location was easy to find and very easy to get in and out of.

MICHAEL DAVID S. 
No reviews have been submitted for this location.

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