The check in process didn’t even work, felt like a scam. The U-Haul was very dirty inside and the dolly we rented wasn’t there. But could report that because the check in process wasn’t working. Also the U-Haul was parked on the street so to take the pictures required you literally had to step into traffic. Never doing this again.
Anisha R
Priority Tires & Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60651
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- 4.0 Average Customer Rating
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Everything about this experience was horrible. There was something wrong with the reservation system, forcing me to go through the whole system multiple times in the freezing cold, finally having to create a whole new account multiple times for no reason. There was nobody present at 10.30 AM on a weekday. The vehicle was in super rough shape and sounded like it was going to die the whole time. At the end I was overcharged a ridiculous amount due to incorrect mileage determination by Uhaul. I was promised I would be contacted by uhaul afterwards about the mileage and safety. That did not happen. Worst uhaul experience of my life, bar none.
Roland MMaybe include that the location the person is renting from will check you in and out. ( If the business is open) This way you won't have to use the app. Also, it seemed like too much information and too many emails for such a simple process.
TIM LExcellent
JOSE SRude. Unhelpful. Refused to honor our credit voucher for $150.00.
Don S