This location was also changed on us. The website shows we can drop the key off in a box, but there were only lock boxes. The website had issues as it never would send me the 2-party code and had to be reset by a phone call. Once we finally got through the digital process, we were not given a lockbox code. So we had to call customer service again. It took almost an hour to get this resolved. Started to rain in the meantime. Customer service/phone people were nice, but this was a major frustration. The website for this location needs to be updated.
Lynn C
SSS Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60657
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Customer Reviews
- 2.0 Average Customer Rating
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This place was horrible! No drop box. No lighting. Dark alleyway with rats!
Tyler AI called the day before pickup and to confirm what information I needed to pickup the truck. I was told my drivers license and reservation number. When I arrived to pickup there was no one there, someone arrived and said we needed a 4 digit code. I was put on a 20 minute phone call hold then told I did not need a code and should be able to get the truck. I was not able to. Finally got the truck almost an hour later (after calling again and someone else providing me with a code) and by then had missed my freight elevator reservation. Drop off was just as bad. Will be renting from Penske in the future.
ADDISON SThe parking area is absolutely ludicrous. The dropoff for the keys simply doesn't exist, I had to find an employee of the auto shop to take the key. This is a ridiculous Uhaul location that should not exist unless they are able to clarify how customers are supposed to interact with their business. This was a disastrous end to a very very long day and I hope nobody else is subjected to this location for dropoff.
Graham MI made my reservation at the U-Haul Center at Lincoln Park, suburbs of Chicago. I was quoted a price and asked the question "do you give Military Discount", and the employer had to check and said it was 20%, and I was given a quote less than the original. When I arrived in Columbia, SC, to turn in the truck, the quote was much higher than I was quoted. The Lincoln Park folks did not include taxes, and insurance, and when I mentioned I did not see a Military Discount, she said we don[t give Military Discounts. I am still a little concerned about the pricing of the rental truck. Suggest when you give a quote/price, it should include taxes and insurance.
Wayne Y