Not give customers a UHaul at exactly 1/4 tank of gas and bank on them not fully reading the contract so you can charge them a $30 “refueling charge”. Dishonest way to do business and will recommend people avoid this location.
Liam I
SSS Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60657
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Service, punctuality, equipment were all A+++.
Matthew SKenny at this location is an amazing professional. Very kind, helpful and efficient. A true customer service professional.
John HMake sure the customer has all the equipment they rented and were depending on for their move at the pick up site. Do not dispatch trucks with very low fuel.
Michelle CWell I was called about 24hrs before my reservation being told I needed to go to another location to pick up the truck, which was very inconvenient. To help, I was told I could pick up the vehicle earlier at 8:30am instead of 10am, but when I got to the location at 8:30am no one was there. I called U Haul and was on hold for 30mins to have the call hang up. The gentleman who got to the location during that time arrived about 8:45-8:50am while I was on the phone and the person who called me the day before didn’t specify going into the body shop. Once the call was dropped and I went in to pick up the vehicle the gentleman didn’t even ask for my drivers license to verify I was legal to rent the truck or to confirm who I was meaning anyone could have taken my vehicle. I then had to wait for him to clean the vehicle, and by the time I left it was around 9:30am. Two blocks down the way the tire pressure light comes on for both right sided tires. Running late already I stop to put air in them to find the back right tire is leaking air. I called the gentleman at the pick up location, told him what was going on, and went back to switch. By the time I got that vehicle and left the location it was 10am and everything was a hassle. Also, I still never received an email from the updated contract in either case of the day before and from the switch out and that was even after confirming my email three times. Terrible experience. I would not recommend anyone use U Haul. I would rather go through the inconvenience of going out of my way and spending an extra $200 for Enterprise because they are reliable. Now if someone could contact me to maybe make my experience better that would be great, but since returning the vehicle and writing this, I’ve been on hold and hung up on again. Honestly the worst rental experience I’ve ever had for any type of vehicle.
Nathan R