I had a terrible U-haul experience. They changed my location multiple times and kept calling me accusing me of damage I did not do. Johnny on the phone seemed to try to scam me into paying him extra for apparent damage to the vehicle. This was an awful experience and I will not be using U-haul again.
Maria R
Priority Tires & Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60651
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Customer Reviews
- 3.5 Average Customer Rating
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Horrible and shady location. Stay far away. The manager “Johnny” is extremely unprofessional and scammed me out of money.
KYLA LThis was the second location I was sent to because the first location gave the truck I was supposed to use to somebody else and then ignored me when I tried to contact them. When I arrived to this location, the truck I was assigned to was not there either. I had to call U-Haul to get a different truck from this location.
Miriam AI got charged for insurance, when I did pre-check info with accepting NO INSURANCE, and full responsibility. Surprised to see insurance on my bill, with 3rd party phone check in, which was not in person check in as the app said it was for my check in.
Kyle PThe pickup experience was horrible. I would never choose self pick up again and specially not at this location. Everything on the app was working correctly until it came time to look for the correct truck. The vehicle that was assigned to me was not on site and then the app no longer worked once I clicked I do not have the keys. I called the number posted at the location and I was directed to call customer service number for Uhaul. It took me over 30minutes to get through to a representative. The Uhaul customer service representative was great and came up with solutions but ultimately we were told to check every key locker in order to find a key so that she can assign us a truck that was available. We ended up having to take a 20 foot truck and had no dolly. Our original booking was for a 10ft truck and dolly for 4hrs. We did not get into our truck until 4:52pm and even called at drop off at 9:00pm to record that we had to keep the truck until that time which completed our 4hours. This morning I had to call because we were charged incorrectly, we were charged for the dolly we never received as well our drop off was recorded as we kept the truck overnight. I took too many calls and inconveniences with this rental. The representative that I talked to this morning June 2nd to square away everything was amazing but I shouldn't have gone through so much trouble on top of my stressful move.
Cecilia L