I am giving one star only because zero stars is not an option. I rented a truck for 2 days and drove it a total of 7 miles. Prior to returning i stopped and put in $10 worth of gas, approximately 2.5 gallons thinking everything would be ok. After returning the truck i was then notified that i would charged an additional $26 for gas! When questioning how thay could be possible after only driving 7 miles and putting in the $10 i was basically accused of syphoning the gas prior to returning the truck.... yeah sure i spent almost $200 to rent your truck just so i coukd steal a few gallons of gas.
ROBERT S
Sunset Pacific Transportation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chino, CA 91710
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Absolutely horrible experience. I rented the truck and specifically requested a one-way truck as I was going to be moving very far and could not come back to drop it off at that location. They assured me that's what it was. I come to find out I had to return it to the original location or else I'd pay $200. The guys in the office did not process it as I requested and I had to pay the price and inconvenience. Customer support sucked over the phone; no one was able to help me. Paid unnecessary extra fees. Never again.
KAREN GI do not know who to complain to or where I should send my complaint. It is not this location but all locations for uhaul. I spent a lot of money on this uhaul and did not even get to use it for what I intended it for. Everyone including myself expected all uhauls to have a ramp attached to it for moving things up and down. It was not until I reached my destination did I found out it doesn't have one and its to later to call office and now I'm screwed. I added a couple more hours on the rental hoping I would find someone I know who has a ramp so I can load my belongings which I never found. What a waste. I'm so upset. I don't have anymore money to do this and I'm lost at how to get it done. Thanks a lot.
Natasha OThe front doors were locked during regular business hours. The parking lot is tight. Almost too small for a larger truck.
LUIS GThe location was ok but the vehicle had a tire pressure sensor light on and had a check engine light on. The worker said don’t worry it’s fine but in result of that check engine light I got terrible gas mileage. The vehicle was clean and operated fine just very terrible gas mileage do to the check engine light on and it goes into protection mode. Definitely won’t be renting another u-haul vehicle with lights on on the dash again
Patrick M