I do not know who to complain to or where I should send my complaint. It is not this location but all locations for uhaul. I spent a lot of money on this uhaul and did not even get to use it for what I intended it for. Everyone including myself expected all uhauls to have a ramp attached to it for moving things up and down. It was not until I reached my destination did I found out it doesn't have one and its to later to call office and now I'm screwed. I added a couple more hours on the rental hoping I would find someone I know who has a ramp so I can load my belongings which I never found. What a waste. I'm so upset. I don't have anymore money to do this and I'm lost at how to get it done. Thanks a lot.
Natasha O
Sunset Pacific Transportation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chino, CA 91710
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The front doors were locked during regular business hours. The parking lot is tight. Almost too small for a larger truck.
LUIS GThe location was ok but the vehicle had a tire pressure sensor light on and had a check engine light on. The worker said don’t worry it’s fine but in result of that check engine light I got terrible gas mileage. The vehicle was clean and operated fine just very terrible gas mileage do to the check engine light on and it goes into protection mode. Definitely won’t be renting another u-haul vehicle with lights on on the dash again
Patrick MEXELENTE SERVICIO.
ISRAEL MWhen we returned our keys there was a gentleman that helped us was very rude all I asked was since we didn’t use 55 miles we only used 30 if we would be reimbursed and his response and demeanor was very condescending. The gentleman that were working around 10:30 am were the best very helpful and informative but when we returned it around 6:30 there was a bald guy on the first computer on the left very rude horrible customer service.
ASHLEY H