The instructions that the U-Haul app gave were to find the truck first and then go get the keys. But at this location, the trucks are parked in the back side of the building, like a commercial loading area of a shopping mall, which is very difficult to find. I got lucky that I found it. And it's on the opposite side of where the storefront is. So once you find the truck that you are renting and find the number, you have to then drive all the way back around to the front to get to the front entrance of the postal annex. I think the instructions should be to talk to the person in the postal annex first, and then they would be able to give you instructions on where the truck is, instead of asking the customer to find the truck first before going to talk to the person to get the keys.
DAvid S
Postal Annex Bonita Chula Vista
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chula Vista, CA 91910
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- 4.5 Average Customer Rating
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Trucks air conditioner broke half way through trip to AZ.
NELDA ONo need for improvement. I can tell they love their customers. It seems family run and a great part of the community. Will recommend to others.
JENNIFER AExcellent customer service… thank you!
Gregory YAmazing customer service!!!!
RONALDO V