The trailer we received broke down completely in the middle of our trip, leaving us stranded on the side of a busy interstate and requiring a full tow and replacement of our trailer. Our help informed us that we most likely received a trailer that was already on the brink of breakdown, with a U-Hook on the tire that was already broken. After everything, I was told that we would receive a call from this location in order to discuss reimbursement but it has been over 5 days since the incident and no contact has been made.
Britney B
Big Boy Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chula Vista, CA 91910
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Customer service was 10/10. Great communication and help me understand the steps for mobile pick up since my reservation was super early.
Marylyne JVery lovely services! 10/10!
Miguel LEasy to make a reservation
ARNEL TGreat customer service will be back for rental use again
Jose G