At arrival at my appointment time, the business was locked. So I had to call to get them to come out to get the trailer. The initial trailer was very dirty. I was the one who checked it and had to initiate the change to the other trailer sitting on the lot. The employees at first just wanted to sweep it out. They were nice enough people, but also reeked of marijuana. So not the most enjoyable experience getting the trailer. This was not the location I had originally chosen. U-Haul switched me to this location due to availability.
Lara D
800 Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cincinnati, OH 45213
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Customer Reviews
- 3.0 Average Customer Rating
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We were told on the front end they were open 8-5 on Saturday. We got there at 9:30 am to find they are open 1-5. We came back at 1 and no one was there. We eventually reached someone through the Ring camera who told us it was ok to drop the trailer as they could see it through the camera but not an ideal experience
CHRISTOPHER RScheduled to pick up the U-Haul at 2:30pm. Called to say we were running about 45 minutes late. The lady said she had a doctor's appointment at 4:00 and need to come right away. According to the website and the sign on the door it supposed to be open till 5:00. Ended up getting in my car and driving over to get the U-Haul, leaving my car there till my husband got home then returning to pick up the car. This location is more of a pickup place, no counter, etc. Employees just sitting outside on the steps. As for the 15-foot U-Haul, it had almost 137,000 miles on it and the gas tank was just 1/4 full so I had to go to the gas station and fill up. I've rented a lot of U-Haul's over the years and never have I had to go get gas immediately!!!! Also, I declined the insurance when I filled out the paperwork online but when I picked up the U-Haul the lady said I HAD to get the insurance because it was a requirement of U-Haul.
Jean DI request an in person pick up. U-Haul changed the location to a unoccupied location without being told it would not be in person.
Tina WLast moment change of Pick Location was a bit confusing, but Overall, everything went well! Thanks!
Jeffrey S