I had an online reservation for 8. I checked in online and the keys weren’t in the lockbox. Had to wait for the store to open. The tire monitor light was on and the interior of the cab wasn’t clean. It was clear the dash, cup holders, and floor haven’t been wiped down recently. The person working was nice and helpful but an 8am reservation shouldn’t be offered if the truck won’t be available at that time.
Amy H
Queen City Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cincinnati, OH 45227
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I had reserved furniture pads and a dolly but when I arrived the location did not have either. They said I could try going to another location but that I would be charged for the extra mileage. The app to register before leaving did not work and there was damage to the driver's door that I could not report. On a side note, the office smelled like marijuana. The UHaul service number was excellent. This review is specific to that location.
AMY CWayne was Awesome. Has a great personality. I love this location it's the best in Cincy!
RASHAWNDA MGreat customer service
Gina BOn my order I requested and was charged for two mattress bags but I did not receive them.
CAITLIN R