This was the worst rental experience I’ve ever had. The truck was not available at the scheduled pick up time, I had to spend 30 minutes on the phone with customer service to find a new truck and drive an additional 15 minutes out of the way to get it. That truck did not have the rental equipment that we requested inside of it, and it added an additional hour onto the time that I had to pay the movers due to the delay. Neither the drop off location nor pick up location had employees physically there so I had to do mobile check-in and check out. I was charged extra for the truck, the mileage and the gas and did not receive the $50 guaranteed availability reimbursement. I told them I did not accept the charges during checkout and was told I would receive a call within 24 hours to resolve the matter, but no one from U-Haul has reached out and it’s been 4+ days. I have now received a bill for the final amount that was much higher than expected due to the additional rental time, the additional mileage and the additional gas. I would never recommend UHaul to anyone, nor will I be using your company again.
Emily R
2nd To None Auto Detail LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cincinnati, OH 45242
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Customer Reviews
- 3.5 Average Customer Rating
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Parking was pretty awful, made returning the truck incredibly difficult. Also had a ton of issues during pickup which delayed my move.
Ian RNo one was there during the hours they were supposed to be open. Doors were locked and no one answered the phone. Parking was also difficult.
MICAH RFast friendly service
DAVID MIt was well maintained except: The latch mechanism on the door would not close properly and the key didn't seem to fit the lock. This caused the door to open as I was driving. I had someone follow me so I was able to readjust as needed. I had my stuff tied down and there wasn't much so, there were no issues. I was very cold and maybe that made the metal parts not want to fit together but you should have the location check this. I want to make you aware so they don't try to charge me for this issue. This was my first time renting from Uhaul. Other than that it was a pretty smooth experience. Although a bit of a pain on a cold night wanting to quickly get the key and get the heat turned on. Thanks.
justin m