This U-Haul location was difficult to find, except for the three U-Haul vehicles in the parking lot. The "office" was locked up, even though I had spoken with someone on the phone earlier to let him know that I'd be arriving a bit later than expected (3:00 pm). It took another 15 minutes of wandering back and forth before I finally saw someone sitting in one of the U-Haul trucks. The trailer he hitched up was old (after leaving, when I looked inside, I saw that some of the strapping was pulling away from the interior. Also, the latch to secure the door was difficult to operate and the door itself did not slide up and down easily.) When I got home and raised the door to unload my couch, something prevented me from being able to pull the door back down again. So I returned the trailer with the back door open. I have used many U-Haul offices in the past; this was by far my poorest experience.
MARGARET S
Auburn Kwik Serv
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Citrus Heights, CA 95610
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Manager no where to be found. Food and debris all over cab and back. No gas in truck
Denise RIt’s at a gas station which is not made clear at all when setting up a reservation. The clerk doesn’t tell you anything just hands you keys and you are to find the vehicle and go from there. The truck smelled horrible and the tire light came on and he advised me it was just a sensor and I’ll be okay. I had also no clue I had to do an entire check out process because I was never advised of this I ended up giving the keys and leaving then coming BACK because I checked my email and realized I had to do this online. Not a great experience at all.
Cheyenne BI needed this trailer last minute for a cross country drive since my first plan (a cargo basket) didn't work. I called to confirm availability and they reserved it right away! Once I pulled up, the guy met me outside, got my information, and I was on my way within a few minutes.
Kristina AOne of the rims had a huge dent and did not allow air to stay in the tire. Also got moved to a different location the night before my move. Got charged double what I should have been charged because I was a little bit late because of the move of the location.
Mark S