I took pictures of the before and after of the inside of truck. The last person left Vienna Sausage can and papers, drink cup, dirt everywhere and I was not cleaning it out its not fair. The engine light was on and transmission is slipping when you put it in reverse. If I was not on a deadline I would have asked for a refund. The dolly was not im the back but I was charged for it. This was by far my worst experience renting a uhaul truck. Would not bring my services nor any friends or family to this location.
Ernest D
The Liquidation Spot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elizabethtown, KY 42701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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AIMEE WTerrible experience. I had made all the arrangements on the App. I get there and I had to get on the phone with a guy and jump through all these links he sent me. Why did I even bother with an app? I had to request the insurance on the phone although I requested it on the app. I also requested an appliance dolly. None available. Was told they don’t offer them at that location. Had to send my wife to Menards to rent one. The truck was dirty with dried mud all over the floor board. The area was muddy where the truck was parked. The lady in the office was nice and apologized and tried to make everything right.
FREDERICK TThere were many issues: - The truck was covered in ice - I had to get hot water myself from the close shop and pour onto windshield, tires, and doors in order to operate. It took me an hour after check in. Delayed my whole day's plan. - low fuel (22 miles left), - Engine oil light on, e - Engine sounds bad when speeding to ~50mph It wasn't a first time renting a truck from UHaul, but this was by far the worst pick-up experience.
EUN LI reserved a dolly, but it was not in the U-Haul. Picking up was a hassle. The back was dirty. We had to sweep it out before use. But on a positive note, dropping it off was very easy.
Sarah G