First off we made a reservation in Fairmont West Virginia and had to travel 25-30 miles out of our way to Clarksburg because U haul at the last minute says they don't have a 15ft truck in Fairmont. Now they are trying to charge us more because of miles when this is U hauls fault.Tina C.
Larrys Service Station
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Clarksburg, WV 26301
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- 3.0 Average Customer Rating
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1. The physical LOCATION was fine but I had issues with the APP - person at the store suggested I call U-Haul for help - called the 800 number and that guy told me to deal with the store - what is the point of the APP??? 2. Truck displayed "service tire monitor system" - this did not seem to affect how the truck drove though.Mike F.
Although it's within your terms are services, switching a location from 5 minutes to 50 minutes away is criminal. Also, the online license scanning function on your website about gave me cancer. Thanks for that.Anthony C.
It's in a convenient store. The guy behind the register had no idea what I was talking about. If it wasn't for another guy that worked there I soils have got it. Then they had to call I'm guessing U-haul which took about thirty minutes. From there I just hooked up. Used it and brought it back. It took another ten minutes to finally pay and complete the whole transaction.Eugene B.
First of all Uhaul sent me to this location which was 30 minutes from the original location that I had set up to pick the truck up from 2 weeks prior. Then when I arrive they didn't have the blankets that I ordered and I had to drive 10 minutes further to get the blankets. No discounts or anything offered to make situations right. What a disappointment. I contacted corporate and a female named Wendy who refused her last name was rude and told me it was my fault for renting a truck on 4th of July weekend. I can't believe this woman is in a corporate positionâ€¦ very rude and yelled to the point that other people in the room could hear her through the phone. I was very disappointed and really will have me questioning my decision on where I take my business next time.Anthony S.