I arrived one day early to reserve a 15-foot truck for the next day (712 Providence Blvd, Clarksville, TN). I received a phone call on the day I was to pick-up the truck stating that the needed equipment (truck and appliance dolly) were not available at that location even though I reserved them the day before. I was directed to another rental location (DJ's All in One) and altho the customer service was excellent and friendly, I am disappointed and confused as to why the equipment reserved the previous day was not available. I actually wasted my time reserving the needed equipment the day before and was required to go thru the process again at the new location. When I returned the truck, I had to check-out online and that was cumbersome since the people were not present when I returned the truck. It took at least 45 minutes to complete the process. Again, the individuals at DJ's All in One were friendly and efficient, the need to collect all the info again delayed my moving responsibilities for the day.
TIMOTHY B
DJS All In One
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clarksville, TN 37042
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- 4.5 Average Customer Rating
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I know for a fact this couple is serving the MOST HIGH! My cousin was like is this a real U-Haul😏 it is indeed REAL, professional, and just what you need. Thank you both for your business!
ADRENIA FThey did a Great job helping me out an getting me in a U haul an they were very helpful
JEREMY AThe truck provided was damaged, my daughter could barely open the rear door. Customer service at store was unprofessional. I was accused of lying to extend my rental. I am disabled, can barely walk and needed help loading/unloading truck, could not get help because of snow storm. My daughter was able to get it loaded before the storm hit but wasn't able to get unloaded until after storm passed and roads cleared. I got a friend to come help me unload when she could get out of her neighborhood.
BEVERLY BOUTSTANDING CUSTOMER SERVICE
DONALD T