Our reservation was overbooked and we weren’t notified until the day before pickup. I spent two hours on the phone trying to get it worked out. Finally uhaul of New Mexico worked it out for us for a bigger truck at the same price as The original reservation. We paid for the truck at pick up and then the following Monday the uhaul location tried taking over $1300 out of my bank account. One transaction for $268 and another for over $1100. My bank denied both transactions as we did not owe that. Uhaul of New Mexico adjusted our reservation price and comped us miles one way due to our reservation being overbooked. I would strongly recommend getting your information printed out and given to you. I know emailing is easier but paper is always strong proof and can’t be adjusted afterwards. I do not owe uhaul any money nor will I pay it. Please look into your negotiations more before trying to charge customers for things they do not owe.
MELISSA R
CDL Tire and Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clayton, NM 88415
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Convenient location
Berlinda PNothing to improve at this facility. She is organized and friendly. Good job 👍🏾 U-Haul needs to learn and improve from this facility
Martin SSamantha and CDL were AWESOME!
Erik RAbsolutely can't think of anything to improve. Samantha was extremely personable, helpful and efficient. We have rented from Uhaul over 30 times through the years. Samantha @ CDL is one of your absolute best Uhaul dealers!
Eric G