Prompt, professional and had the equipment we reserved. The managers were helpful and kind.
LAVERNE C
Personal Mini Storage Clermont 27
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clermont, FL 34714
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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When I picked up my trailer/tow dolly the attendant had me hit my brakes and turn signals and said I was good. When I returned home and put my vehicle on the tow dolly I had my wife verify the lights worked. The passenger light was not working. I returned to the location and the attendant said there was nothing he could do even though there was another tow dolly right there. He sent me to another Uhaul center saying they would fix it. I went to that location and was told he couldn't do anything for me and I would have to call for roadside assistance. We asked him why he couldn't help us and he persisted that we had to call roadside assistance. I called roadside assistance and they told me they could dispatch someone but it would take over an hour for them to arrive. I informed the person on the phone from Uhaul customer assistance I was at a Uhaul center, and they told me that he should help me. So we asked the gentleman at the center to help again and he refused. This did get us upset and he said he wasn't talking to us anymore. The person on the phone heard this and said that is unacceptable. I then told the man we want a manager and he stated he was the assistant manager. When he realized we were talking to a Uhaul rep he decided to get us another tow dolly. He then had us come down passing at least 5 units that were in great looking condition but gave us a rusted worn unit. The lights worked and since we were already behind in time we took it. We hooked it to our car and loaded our towed vehicle to it. We got no more than 30 miles and the tread blew off the tire destroying the fender and light unit of the tow dolly, luckily no damage to my vehicles. We called roadside assistance and they dispatched a crew to pick up the damaged unit and had me drive to a Uhaul center 15 miles away leaving my towed vehicle behind. When I arrived at the Uhaul center they upgraded me to a auto transport trailer for my inconvenience. So now 3 hours behind schedule we are on the road for a 600 mile journey. Along the way we had to stop a bit hard at times and would get an occasional thud from the trailer, we thought it was the braking system in the trailer and continued on to our destination. Once we arrived at the destination we took the trailer to the designated Uhaul center. The attendant at that location looked over the trailer and asked if we had any issues. We said nothing except the occasional thud. He said the reason he asked was he found the brake fluid reservoir was empty and the trailer brake was not working. And the thud we heard was it sliding on it's glide and slamming into the tongue of the unit. He said that trailer should never had been rented out due to being unsafe. So we all went over my tow vehicle making sure there was no damage to my hitch or vehicle. I have to return to Florida from Tennessee and think having a transportation company return my car home might be the only option. Since we've had nothing but trouble and headache from this ordeal.
KEVIN WA great experience in every way possible. Very nice too👍🏻👍🏻😁
PAMELA SThe last truck I rented was not nearly in the same great condition as the other trucks I had rented within the same 2 week period. This truck was old and it drove like it was old.
DAVID PVery happy with the uhaul vehicle I was given.
DAVID P