It’s hard to get in and out of. The uhaul place was fine but my experience was horrible and caused me a lot of time! I had booked a uhaul truck/storage unit and helpers through you all. I want to clarify that one person made all of the arrangements for me including taking my payment for the helpers and a $20 payment for the storage unit. The helpers could come when I said I needed them and I couldn’t get into the storage unit. It was also a horrible place in very sketchy neighborhood. I had to keep the truck until I could find another storage room and workers. Caused me to have to spend the night on the floor in an empty house, extra days and mileage for the truck. It was a mess. Of course when I called unhaul I was told the loaders and storage room were not under uhaul and that I had to work with them directly even though uhaul booked all of it for me. I was basically called a liar because they told me there was no way that uhaul booked it because they don’t do that. It was a horrible experience.
CARMELA B
Island Oasis 2
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Cleveland, TN 37311
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Customer Reviews
- 3.5 Average Customer Rating
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While I understand there might have been a language barrier with the front desk employee, their lack of basic customer service was disappointing. It's important for customers to feel at ease, and unfortunately, this wasn't my experience.
Taesik YI think I was over charged for the little time I had it.
Willie SWish there ghad been a little bit better communication since this facility doesn't check the truck with you prior or afterwards. That would have prevented some extra work and risk if we had known. Instead we just had to accept what condition, mileage, etc was provided.
Daniel MCould not find a drop box for key after online check in.
Troy F