Again, where do I even start? The person helping me was incredibly unhelpful throughout the entire process. Shockingly, his dog bit my brother while we were there—he ended up needing nine stitches—and not even a basic first aid offer was made, not even a Band-Aid. As if that weren’t bad enough, I was being charged for an appliance dolly and moving blankets that I never received, and the staff member offered no help resolving it. I had to handle everything myself. I understand that in small towns options can be limited, but U-Haul seriously needs to reconsider the quality of the outlets they partner with. This experience was unacceptable on multiple levels.
Kathleen A
Gavons Electronics
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colby, KS 67701
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Customer Reviews
- 4.0 Average Customer Rating
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It was raining, so I was out in the rain quite a bit during my check0in experience.
Chris DVery impressed with the truck and the transaction in general.
Steven JWe reserved a 26’ truck a week in advance and went to pick it up only to find out that it wasn’t available bc the person returning it extended their reservation for another 2 days. This was after getting a call from a Uhaul representative confirming our reservation 1hr before pickup.. So we were left hanging. Luckily, we were able to travel 35 miles out of our way to get an enclosed trailer. It turned out to be fine but we will not be using Uhaul again because they have done this to use twice now. Ridiculous.
JACK PGreat service
Randy C