The â€œstaffâ€ was the liquor store clerk with extremely limited English. Communication with him was extremely frustrating.Dori B.
Stand Lock Bottle Shop
(U-Haul Neighborhood Dealer)
Colfax, CA 95713
- Mon–Sat9:30 am–5 pm
Services at this Location:
One-Way and In-Town® Rentals in Colfax, CA 95713
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- 1.0 Average Customer Rating
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The only saving grace so far in my rental experience with Uhaul so far at this location today was Brian at the Standlock Bottle shop in Colfax. He made the process fairly easy and clearly been trained, and was helpful and super friendly. Pickup here is fine. Just don't ever go pick up at the farm and country store in Colfax. They and Uhaul totally f*cked up my reservation, and I was behind others there that were also getting their reservations messed up. That was my requested pickup location at 140 N main Colfax CA, that did not have my truck, and were completely incompetent in using the Uhaul system. They told me I had to go to a different location that supposedly had my truck, cancel it, then come back and they'd give me a "walk in" rental but wouldn't even HOLD the truck for me while they made me go clean up their mess. Turns out the other location had my rental the entire time but NO ONE FROM UHAUL EVER even contacted me to tell me a pick up location had changed. Also, I had originally made two (2) different reservations for 3 days apart for my move. Uhaul then of their own volition Cancelled my 2nd reservation without consulting me, assuming it was somehow a duplicate which it wasn't. I and to call and get it re-reserved. Then the man at customer service at uhaul said I wasn't allowed to make a 2-day reservation for my in-town move after I had done so originally!!! So I had to go through the hassle to finally get that re-reserved. I have yet to pick up that reservation in a few days and I'm sure as hell hoping it isn't another clusterf*ck. Again, pick up at 320 S Canyon Way/Bottle Shop itself is fine. Every other experience so far has been miserable.Carrie A.
There was no drop box and not much other than the map and the uhaul website to tell me the place was a drop off spot. Also it does not have a drop box for the keys. You have to go into the shop and talk to the gentleman behind the counter.Megan P.