This pick up location attendant gave us inaccurate information.He told me and my husband it would be cheaper to drop off the truck near our destination rather than return to pick up location. The driving distance was only 15 miles back to the original pick up location; but we took his advice. He even cancelled my online reservation at $49.99 and created a new one. I was overcharged by 800% at approximately $10.00 per mile vs the $1.35 I was quoted. I sent a text and left a message with your area manager and he did not respond. Nor was I given a credit. I saw the high charge to my receipt and the customer service representative said no problem they will credit you at drop off when they have the accurate mileage. Of course, that was a lie! Worst worst customer service all the way around.
WLADYSLAW F
A Better Self Storage South
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80916
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- 4.0 Average Customer Rating
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Same comment as I stated above this was for drop off only pick up was very good in Davenport, Iowa. The drop off was on South Academy in Colorado Springs, which I was not very happy with.
JEFFREY HI can't remember the youngmans name..manager l believe..so friendly and so kind..well equipped do do his job..l enjoyed our conversation..GREAT GREAT GREAT 👍
JAMIE ASelf drop off parking lot - no people there.
RICHARD NJust make sure that when you hook a trailer up for a client that you plug in the electrical so the brake lights work.
Nathan P