Charged me 96 for supposed damage or something, but they didn't take notes about what the problem is. We folded the moving blankets, left the dolly in the truck, and left the same amount of gas in it. We only had the truck a little over 24 hours. This location said they don't do refunds and we have to call a phone number, so we called the number and the woman I spoke with said to go to the location we dropped it off at (which is the same place that said they couldn't do anything). They opened some sort of case about the dispute. No help whatsoever.
Arden B
A Better Self Storage South
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80916
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- 4.0 Average Customer Rating
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UHaul added fakse charges to my rental: Furniture Pads (3 Rental Periods @ $10.00/period) $30.00 Utility Dolly (3 Rental Periods @ $7.00/period) $21.00 I had the site leadership go outside and confirm mileage and gas, as the UHual site wiuld not let me finish the turn in process after i added the dispute. This is not the fault of the location, these fakse charges are the fault of UHaul and will be disputed with my bank with witness testimony. Adding equipment i did not authorize and falsifying my authorization meets the Colorado statute of Identity Theft. Refund my amount or i will file criminal charges.
Aaron GGreat experience
MATTHEW LThis pick up location attendant gave us inaccurate information.He told me and my husband it would be cheaper to drop off the truck near our destination rather than return to pick up location. The driving distance was only 15 miles back to the original pick up location; but we took his advice. He even cancelled my online reservation at $49.99 and created a new one. I was overcharged by 800% at approximately $10.00 per mile vs the $1.35 I was quoted. I sent a text and left a message with your area manager and he did not respond. Nor was I given a credit. I saw the high charge to my receipt and the customer service representative said no problem they will credit you at drop off when they have the accurate mileage. Of course, that was a lie! Worst worst customer service all the way around.
WLADYSLAW FSame comment as I stated above this was for drop off only pick up was very good in Davenport, Iowa. The drop off was on South Academy in Colorado Springs, which I was not very happy with.
JEFFREY H