Allowed me to throw away unwanted cardboard boxes to avoid extra fees. Helpful, cheerful, quick and easy dropoff!
Emily S
Xpress Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia City, IN 46725
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Hire more people who car we about your company and trucks.
ELLEN GThe drop off location was TERRIBLE!! When I walked into the gas station I went directly to the front counter to ask where I need to return the truck. The cashier completely ignored me and after he was done watching his phone he said "what do you want" I explained to him that I was there to return a moving truck. He was extremely rude and was talking down to me asking "you clean it? Why is it not parked in back lot" I explained to him I was not sure where to park the truck because there were no signs. He then proceeded to shake his head and speak in a foreign language. He then told me "go over there in back and wait". I happily did and another gentleman came up and I asked him where to park the truck he said park it around the back which I did. I went back into this gas station and handed him the key. He asked if I put gas in the and cleaned it "so he dont have to" I explained to him that I filled the tank completely up even though I left with 3/4 thank and told him I swept the back out and the interior was the exact same condition but I did sweep it out. Ibthen asked him if there was anything else I needed to do or sign he said no then walked away. Never received any paperwork, never signed anything, never went out to inspect the truck or anything. These employees at the gas station were extremely extremely rude and I am shocked that U Haul continues to allow this location to return equipment or even rent it. Its also concerning that the truck was never inspected or checked in with me the customer as well as not receiving any paperwork nor signing anything!!!
CHRISTOPHER RHe was very nice and thorough in signing in our truck
Beverly HWas contacted by UhAul a few days prior to My truck being picked up saying that the truck size I requested was no longer available but they had a smaller size and nothing else . The next day they said they could have one at that location which was one size larger than the one I had requested. I did not inspect the back of the truck but it was late at night and dark also after business hours. The next morning I began loading the truck and the most awful smell was in the back of the truck like live animals had been transported in there. Upon further inspection animal feces were sprayed all over both sides of the walls at the bottoms and feces crusted on the floor. I had movers scheduled and no way to wait for them to open to get a new truck! I had to attempt to clean feces off the walls and spray air fresheners in the back all over the walls and floors. Absolutely horrific experience!
Debra W