The business didn't report that the truck was returned! I returned it on Saturday night!Lorena M.
Tire City Express
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Columbia, SC 29203
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- 2.0 Average Customer Rating
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Inexperienced staff. Had to cancel online reservation and complete in-person reservation because associate couldn't figure out system. Never checked equipment back in so was getting emails threatening extra fees.Angela D.
I scheduled the truck online for an 8:30am pick-up. The store officially opened at 9:30am, but it was guaranteed that this truck was still available at that time through the online process. I got to the location at 8:30 and no one was there, the truck was not ready, and the keys were not available. I tried to check in online twice and it said I needed to come back and pick the truck up at 9:30 when the store opened. I called the customer service line and they were amazing - very helpful! Although frustrated and now late for our moving time, I accepted the help and came back at 9:30. The person did not arrive to the store until 9:40. As he walked up to unlock the store, he was talking on the phone (speakerphone) and barely acknowledged my existence. I walked into the store with him and continued to wait as he did my contract on his cell phone while still talking to the person on the phone. I never saw a contract, never saw anything that he was doing, and was never asked a question or given any guidance. He did ask if I was there for a 9:30 pickup to which I responded it was supposed to be 8:30. His response: "I don't know who told you that. We open at 9:30." He then told me that it would be $28 for the insurance coverage. When I told him it was only $14 when I booked the truck online, he showed me his phone and said "I got two options, $28 or no insurance. You want the truck or nah?" At this point, I was over an hour behind and just needed to go. He did not look at the truck at all. He finished on his phone and handed me the key. The inside of the store was disgusting and honestly it was hard to tell if this was a legitimate UHAUL place. When I came back to return the truck, it was the same experience. He was on the phone, talking to people in the parking lot, and smoking a cigarette in my face. He checked off all the boxes he needed to on his phone and said I was good. Again, I never saw a contract or anything that he was doing. I will never rent from this place again.Dylan G.
Although the guy who was there was nice, he had no idea what he was doing. He didn't know how to connect the chains from the trailer to the car â€¦ I had to show him. When I got where I needed to load pieces, I realized he had not connected the lights. He told me I was â€œgood to goâ€, but there was not even a light cable. I had to search four other U-haul sites to finally find a cableâ€¦. NEVER let U-haul send you to this location!!!!Tyler L.
The truck sounded like a rocket about to launch into space so I could not use it. They did not help me find a replacement vehicle and did not cancel my charges for this vehicle. It was a hot mess and put us hours behind schedule.Kim A.