The drop off location is an abandoned motel. Nobody there to help check in the truck. It was convenient to check in via the app, and it seems to be the only way to do so. Next time, I would pick a business with staff onsite during regular business hours. We left a comment on the app about the traction control warning. We have no idea if it will be addressed before the next person rents the truck.
Susan R
Columbia Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, TN 38401
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Customer Reviews
- 3.5 Average Customer Rating
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The person working there made me get the appliance dolly out of the U-Haul and return it to the office. I went into the "office" and it was just an old, run-down hotel lobby that smelled like cigarettes
JOHN SThis is by far the BEST uhaul experience I have had. Past experiences made me hesitant but today was wonderful! Excellent transaction process, great customer service & overall positive experience! Id definitely recommend this location
Pamela SI would not use this drop location again. No one was there or answered phone calls to help me for over 15 minutes. Waited in my vehicle until representative returned. Once I checked in I was told where to park the trailer and unhitch it my self which was back behind a deserted motel.
bob hOwner was very helpful and nice.
ADAM H