One of the tires on the auto transport was flawed, which led to a blowout with 45 mins of leaving. Also the truck had not been swept.
Moe M
Columbia Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, TN 38401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I just sent an email over to explain in further detail, but the customer service I received at this location is the worst experience I’ve ever had with U-Haul. The man did help me change my reservation to a smaller truck that was unavailable online, but he added insurance to the bill when transferring. When I asked for a refund, as this was not on my original order, the man began screaming at me on the phone stating that I am the one who put the insurance on and when I asked who else I could speak with, he told me to call 1800 uhahl and hung up the phone on me. I will never recommend this location to anyone. The email I sent does include additional details.
AMY DRainwater leaked from the top of my rented car. Some boxes are wet.
Sangkeun OOur church really relies on the U-Haul Brand every month, in support of our food giveaway in the community. With the deliveries from our local food pantry, we'd never be able to transport all of the goods to the church without a reliable U-Haul truck to transport them with. And the agency I work through is on Nashville Highway in Columbia, TN. They have been my Go-To place to rent U-Haul trucks since we began this ministry back in 2020. The staff at this location Always take care of our needs, and they are friendly & professional. I'm thankful, and prefer their customer-centered support with every visit. Thank you U-Haul!!
JEFFREY TCustomer service was great!
BILLY M