The first trailer had one tire with threads showing - completely bald. I had to step down in trailers and hooked everything up myself. The guy was talking to someone on the phone the whole time. Not a customer, a personal call. When I brought it back, I had to unhook it myself and the girl was busy texting with someone the whole time while her boyfriend stood watching. Because I brought it back several days early, the bill was less. She did the entire transaction on her personal cell phone. Very Sketchy! I’ve been checking my CC statement regularly. This place has to be a front for some illegal activity. There are brand new gas stations all around this place. This place is a dump. I refuse to rent another thing from this place. I’ll need a trailer again in a month, I’ll drive to another city, if I have to, to avoid this place. The whole vibe gave me the creeps.
Victor F
Travel Store USA
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, TN 38401
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Customer Reviews
- 4.0 Average Customer Rating
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The first truck that was issued to me had non-working Air Conditioning. Reviewing the working condition of a truck before renting it out would be an improvement.
David JI'm happy. I live 10 miles away from that location and I wouldn't hesitate to continuing renting there. Excelent customer service.
NELSON VThe staff at the U-Haul location was very friendly and helpful. The only problem I had was that when I was already on the road I noticed that the AC wasn’t working. I was already behind on time and I had to go ahead with the move. But the temperature was at 100° that day. It was very very hot. I also drop the truck off at night so I couldn’t speak to anybody, but I think U-Haul should accommodate or give me a credit of some sort.
Abraham BI requested a drop off in Springhill. When I followed the Contract instructions and called I had a drop off in Springhill, Tennessee. When I looked in my reservation the day before return it had changed to Columbia, a location. We are not a fan of. I confirmed the morning of the return and they said we needed to take it to The Columbia location. When we got to the Columbia location, they didn’t know anything about the trailer being returned there. It was not in the system for them. The lady was very nice. Luckily, I had the app so was able to self return the trailer
ALAN A