It be nice for customers to receive the truck on a full tank of gas. Other than that, everything was good.
rebecca v
Customer Reviews for Travel Store USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Needed an enclosed trailer for an in town move. Easy, fast and friendly
james gThey gave me the U-Haul with only 60 miles until empty. It was very inconvenient and unprofessional.
Alexander MThis was a great experience and would definitely recommend. Thank you & God Bless!
ROB AI had a good experience. Had alil mixup about the drop-off but overall it was excellent
colton eThey were great, no improvements necessary.
William GI understand that this vendor is located within another business, (gas station/convenience store) but it’s seems to be the side gig, unlike most other U-Haul stores I’ve seen, that are dedicated. Service was fine.
jeffrey rI was charged a fueling charge which is complete bull crap! When I picked up my truck it had 44 miles till empty on it and when i dropped it off it had 56 miles till empty on it!! On the receipt that was emailed to me they charged me $ 37 for 2 gallons of gas!! That is absolutely ridiculous!!! I will never use U-Haul again!!!
Nancy CDo better inspections and make sure that they pull smooth.
Daniel BThe lady collected payment before I left from the pickup, I thought it was weird but I didn't say anything at the time until I had to return the truck and had to pay an additional $180 because that's how much the truck actually cost. I was charged $185.98 this morning and $180 something this evening
ISAIAH BI would like a refund for the $12 I spent on the dolly that I didn’t get. Other than that - good people.
JOSEPH CListen to th customer, if a reservation is reserved online, then it should b acknowledged instead of opening another account…
Debbie RFacility wasn't the best and it was slightly difficult to communicate due to non-native English speakers.
Joshua DGreat customer service, efficient and very helpful!
Tasha RIt was the best ever
Ryan JFriendly and helpful great location to return truck in Columbia TN
Holly HIt was after hours drop off.
Blake oThis truck had a severe alignment issue and the wiper blades were completely worn out. My vision was impaired when driving through the rain big time which is very hazardous
Benjamin SWas not told of a bunch of extra charges that were added on...
Lorrie SNo problems at all in returning vehicle. Overall good service.
William SEverything was good. Just keep doing what you’re doing.
Mitch LEverything was smooth and easy!
Jason LThe people working at the Columbia, Tennessee location are truly outstanding. Anna and her husband were absolutely wonderful to me. Their service, attention, and kindness really impressed me. I sincerely appreciate all the help they gave me when I went to pick up the truck. Thank you both so much from the bottom of my heart.
David MThis place wanted to charge me 900$ for a basic trip for a one day rental. I had to cut my trip in half and the person wanted to charge me the full amount and then refund me the rest of my money for the trip. Which would have taken weeks. I hope no one goes here to get scammed out of moving.
Dylon OVery nice place n attendant was very nice. Will only go to this one for now on. The other u haul places in town are on Nashville get are run by very rude people.
Barbara dB&B Apothecary in Spring Hill TN is the location that I rented from, not Travel Store USA! The truck that I had rented a month in advance was not available. A time sensitive move was put in jeopardy as the only option was a large truck that was unnecessary and a 40min round trip out of the way location that I had to go get. Minimal effort was made to accommodate the issue and little effort was made to make it right to really adjust the price. I was incurring mover costs since I was now an hour behind schedule. The cost concessions weren’t enough to cover the lost hour of movers expense. I will choose to use other means of moving with a different company that ISNT UHaul any time I need a truck to move with. Why not have other truck of the same size on the lot so you have something available. I rented this truck a month in advance. All I got was a sorry…your truck hasn’t been returned by the other customer. You can go way out of your way and pick up another truck which is way more than you need and will take more gas to fill. Great Uhaul…USuck. Your logistics team needs to step up and refund the entire transaction!!! Worst experience ever. Thanks for absolutely nothing
Matthew RProbably the most easy efficient experience ever
Marcus KNot very good customer service.
Lambert SGreat customer service.
judy tRep was unpleasant and hard to understand. Trailer was parked in a spot where it was difficult to be able to attach. rep watched me struggle to get it hooked up for around 5 minutes before coming out to offer help and still didn’t do anything
Savannah NEverything was super smooth! No issues at all!
MICHAEL JKeep doing what your doing!
Shiquita MTruck billowed smoke for the first 10 minutes. Shook at 50 mph. Pretty sure the shocks are gone. Was awful. The seat latch has something wrong w it. Slid a little while driving. And yes I made sure it was completely latched in. The location of pick up was disgusting. Very dirty and the staff was short and rude.
Cheri FVery pleasant experience. Store owner very professional, polite and helpful. Would rent from them again.
GARY OWe reserved an appliance dolly either our truck. When we went to pickup the truck they informed they didn’t have a dolly. No notice, no attempt to resolve the issue, just too bad. This left us in a big mess of urgently trying to find a dolly from someone else.
THOMAS DAll help was great. Easy and quick!
BRIAN RSuper easy and convenient. Was the smoothest U-Haul experience I've had - thanks!
COURTNEY MWe ordered hand truck so we could move our washer/dryer and once we got there they said they didnt have any which I get things happen but some communication would be helpful so we could rent so Where else that has one or get a hand truck somewhere else and not scrambling on the day we’re moving.
Douglas GI didn't request any insurance on the rental and was informed it would be removed. However, the amount was billed on my receipt and CC.
WRIGHT TPretty run down facility but the guy was fine. The NC vendor was top notch. G
GRANT HI had requested an appliance dolly, 2 furniture dollies and a utility dolly for my move. When I arrived they only had one furniture dolly. I made this reservation in advance so there is no excuse why they didn’t have what I needed. Not to mention I received no phone calls or notification that they didn’t have the items I requested. Very poor customer service.
Steve MVery tight trailer parking. Again, I am an experienced driver so backing into a space on a 45-degree angle into a space that had 6 inches to spare was not optimal. A less experienced driver would have issued backing the trailer into that location for drop-off. The personal were nice but not sure how experienced they are with trailers in general.
Robert GSimple process for check out and return. Equipment was in good condition. Coordinators were friendly. Have used this location before and would use again.
CURTIS WU-Haul truck did not have a full tank of gas when picked up which caused an additional fee charged when we returned the truck with same amount of gas as when picked up
TYLER KFriendly, helpful, A+ service - I will use Travel Store USA for all my equipment rental needs and recommend highly!
WILLIAM BQuick drop off and out the door in know time.
Robert CRead the above comment…
Scott BLocation is a dump, I had to enter a lot of the info myself into the employee's computer.
GREGORY LThe uhaul we received was dangerous. The truck itself was sideways while driving straight. The steering wheel had to be held at 3oclock for the truck to drive straight. It was awful and dangerous.
Morgan GNothing
KENNETH DThe service was excellent the guy that Randy was telling you where I picked this up on Bear Creek Pike help me hook it up and everything I would definitely use this service again thanks 👍🏽👍🏽👍🏽
JOE BVery convenient and easy
DEVIN OClean the windows once in awhile, dog snot all over and dog hair and biscuits all over the seats and cubby holes. A terrible language barrier plus an attitude. It was a fairly new truck it’s to bad they don’t take care of them for the customers.
MARK F