The truck smelled of puke and when I mentioned it to the location, they said they did not smell anything and could care less there was an issue. It was disgusting. If we had been traveling long distance, it would have been horrible.
JILL G
Columbia Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, TN 38401
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Customer Reviews
- 3.5 Average Customer Rating
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The return process always feels like an interrogation. You feel like every question they ask is a baited trap.
MARK WI was not assisted in hooking up the trailer. Once I had hooked it up the attendant asked me to put it back in a different position than where the last renter had put it. Once I returned it I was given no assistance unhooking the trailer.
KELLY RThe drop off location is an abandoned motel. Nobody there to help check in the truck. It was convenient to check in via the app, and it seems to be the only way to do so. Next time, I would pick a business with staff onsite during regular business hours. We left a comment on the app about the traction control warning. We have no idea if it will be addressed before the next person rents the truck.
Susan RThe person working there made me get the appliance dolly out of the U-Haul and return it to the office. I went into the "office" and it was just an old, run-down hotel lobby that smelled like cigarettes
JOHN S