not obvious where to park the truck for drop off and when we went in to clarify, he wanted a picture of the odometer and the key airdropped to him (which is not at all mentioned through the online drop off instructions--instructed to take photos through the app and then put the key in the dropbox). Felt a little shady and would not use again if possible
Olympia M
Home Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43207
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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They are awesome! Thanks again!
TIFFANY LThe location didn't seem safe and the customers were verbally abusive to the staff. It was pretty sad. Unfortunately also, the furniture dolly I paid to rent wasn't there. Only the appliance dolly was in the truck. Only 3 moving blankets and 2 shabby comforters.
Phillip SWhen we returned truck the rep at store did not check truck for mileage or check if we put gas back where it was. Maybe they were not trained on this. Also they did not report it as returned. I received call from haul to see if truck was returned 2 days later
Walter AWhen I arrived at the store, the staff member was very rude and the environment was chaotic. People were arguing and yelling, and it took 25 minutes just to receive the keys. When I returned the truck, the situation was even worse. Kids were throwing soda, the owner was chasing people out, and another individual was threatening to shoot up the store. It took over 45 minutes just to complete the return process, and to make matters worse, the truck was not officially checked back in until four days later. The entire situation felt completely unsafe, and the police had to be called. Based on my experience, I would never recommend this location for truck pick ups or returns.
Brandi K