Could use self serve outside of the building. Checked in with app it then said to call customer service. Waited in hold for 10 minutes then was told to go inside the store to get the keys. We were given the keys and left. Got to our destination Andy started to load the truck and then realized there was no dolly that we had pre-ordered. Had to drive back to the store. I had my wife d drive her suv since we were being charged miles we put on the truck. My wife was then given a huge dolly she had to then wheel out of a store while trying to hold a door open and put it in her suv alone. No one helped. Then when we returned the truck I parked it and was told by the man inside I needed to go back to the truck and bring the dolly inside the store. This was supposed to be a convent pickup but it was far from that. I won’t use this location again.
Melissa S
Beer Zone
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43220
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Customer Reviews
- 4.0 Average Customer Rating
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Check engine light was on, interior of truck was dirty and smelled like cigarettes. Did not sign up for mobile checkin but they made us do it that way anyway. Will not be returning here if we need another U-Haul in the future.
EDWARD SGreat service!
Pamela SNothing. The associate was very busy but pleasant and efficient.
Melanie WGreat hours, easy to deal with, would definitely use again.
CHRISTOPHER L