Only two people at the establishment knew the process, one was on vacation the other on the phone/meeting. A very nice guy fumbled threw the process of checking in the truck that was sitting in the lot and reserved for me. But the truck was not checked so the app would not release the truck to me. There should be a not on the location as a pick up only and not a rental hub.
Daniel J
OHD Studios
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, OH 43230
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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the people were new to Uhaul it was just a drop station. They were helpful but it took time to pick up the truck.
marilyn sThis is a remote location there is no live person to assist you with accessing the key from a lock box therefore you will need to contact U-Haul App support directly
Kevin DI showed up to pick up my rental and they had no idea what they were doing. They ended up just giving me the truck but never dispatched it out. This caused a ton of problems when returning it because they didn’t find my reservation in the computer. I was then told it would be free but I was charged even more than what I reserved it as. All around horrible experience and I will never rent from U-Haul again.
Patricia JWow! Getting the truck was soooo easy! Your customer service people on the phone are brilliant!
Gisele J